Support Tickets in Teams & Planner
Automatic ticket creation in Microsoft Planner with instant Teams notifications to your support team.
Support requests get lost in email chaos
Many support teams still work with a shared email inbox: Requests are read manually, entered into Excel lists, or simply forwarded.
This leads to lost requests, lack of overview, and frustrated customers waiting for a response.
Typical problems:
- close Support requests get lost in emails
- close No overview of open and processed tickets
- close Slow and unclear assignment to employees
- close No prioritization by urgency
Structured ticketing with Microsoft 365
With our automation, support requests are immediately created as tasks in Planner and the team is notified via Teams.
Automatic Tickets
Every request is automatically created as a Planner task with all details.
Teams Notification
Instant message in the support channel with ticket details.
Kanban Overview
Full overview of all tickets in the Planner board.
Works with your existing tools
What you get
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Fully configured automation
Forms form, Planner board, Teams channel integration, notification workflows
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Documentation & onboarding
Comprehensive documentation of all workflows and training for your team
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30 days support
Assistance with questions and minor adjustments after go-live
Ready for structured support ticketing?
Let's discuss in a free consultation how we can automate your support ticketing with Microsoft 365.
Free Consultation