Support Tickets in Teams & Planner
Automatic ticket creation in Microsoft Planner with instant Teams notifications to your support team.
Support requests get lost in email chaos
Many support teams still work with a shared email inbox: Requests are read manually, entered into Excel lists, or simply forwarded.
This leads to lost requests, lack of overview, and frustrated customers waiting for a response.
Typical problems:
- close Support requests get lost in emails
- close No overview of open and processed tickets
- close Slow and unclear assignment to employees
- close No prioritization by urgency
Structured ticketing with Microsoft 365
With our automation, support requests are immediately created as tasks in Planner and the team is notified via Teams.
Automatic Tickets
Every request is automatically created as a Planner task with all details.
Teams Notification
Instant message in the support channel with ticket details.
Kanban Overview
Full overview of all tickets in the Planner board.
Works with your existing tools
What you get
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Fully configured automation
Forms form, Planner board, Teams channel integration, notification workflows
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Documentation & onboarding
Comprehensive documentation of all workflows and training for your team
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30 days support
Assistance with questions and minor adjustments after go-live
Ready for structured support ticketing?
Let's discuss in a free consultation how we can automate your support ticketing with Microsoft 365.
Free ConsultationWhere support tickets in Microsoft Teams creates value in everyday work
Requests from Teams and email become structured tickets in Microsoft 365, are prioritised and tracked with ownership through resolution.
Three concrete operating scenarios to compare with your own process.Capture requests consistently
Category, urgency, affected user and attachments arrive in the ticket together.
Notify teams intelligently
Assignment, clarification and resolution trigger targeted rather than blanket notifications.
Manage service visibly
Open, overdue and recurring requests become measurable in a shared view.
A strong fit when …
Microsoft 365 is already the main workplace and information should move reliably between Teams, SharePoint, Outlook and Planner.
- You handle recurring support tickets using repeatable rules.
- The intake, target system and accountable business role can be named clearly.
- Exceptions are allowed to remain visible and move to people deliberately.
Deliberate automation boundary
Security incidents, personal matters and decisions with broader impact receive a separate escalation path.
Explore the technical approach and platformsEstimate time savings with your own volume
The calculator uses 7 minutes today and 2 minutes after automation as fixed example assumptions. It does not replace process analysis.
Illustrative estimate based on the visible assumptions — not a guarantee.