AI Chatbot for Customer Support
24/7 customer service powered by AI trained on your own documentation. Answers questions precisely, hands complex cases over to your team – and frees up real time.
Standard questions drown your support
A large part of support requests are recurring questions: opening hours, shipping status, returns, product details. Every one of them ties up time that should go into complex cases.
Generic chatbots answer wrongly, frustrate customers and damage your brand. You need answers based on your own knowledge base.
Typical problems:
- close Repetitive questions block the team
- close Long response times outside office hours
- close Generic bots give wrong answers
- close No handover between bot and agent
Your knowledge base, as a conversation
The chatbot learns from your documents, FAQs and CRM and responds in your tone of voice. If it does not know something, it hands over cleanly.
Trained on your content
The bot answers based on your website, documentation and CRM – not generic training data.
Multilingual
German, English and more – the bot replies in the language of the customer.
Seamless handover
For complex cases the conversation is handed to a human agent, with full context.
Works with your existing tools
What you get
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Fully configured workflows
Approval processes in Power Automate, SharePoint forms, and Teams integration
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Documentation & onboarding
Comprehensive documentation and training for process owners and employees
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30 days support
Assistance with questions and minor adjustments after go-live
Ready for 24/7 support?
Let's discuss in a free consultation how an AI chatbot can take the load off your support team.
Free Consultation