WhatsApp Business Automation
Your customers are on WhatsApp – your processes should be there too. Appointment reminders, order updates and customer service via the channel people actually read.
Email open rates keep falling
Order confirmations, appointment reminders and service messages land in spam folders or stay unread. At the same time, customers expect answers on WhatsApp – the same channel they use with friends and family.
Without automation, WhatsApp becomes an unsustainable burden for your team: messages arrive 24/7, everyone expects an instant reply.
Typical problems:
- close Emails land in spam or go unread
- close Customers expect WhatsApp answers instantly
- close Manual replies are not scalable
- close No connection between WhatsApp and CRM
Automated flows on the WhatsApp Business API
Personalized messages, triggered by events in your CRM or shop – with automatic answers and escalation when needed.
Appointment reminders
Automatic confirmation and reminder messages with one-click rescheduling.
Order & shipping updates
Proactive status updates from order confirmation to delivery.
Service & sales
FAQ answers, product recommendations and handover to a human agent when needed.
Works with your existing tools
What you get
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Fully configured workflows
Approval processes in Power Automate, SharePoint forms, and Teams integration
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Documentation & onboarding
Comprehensive documentation and training for process owners and employees
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30 days support
Assistance with questions and minor adjustments after go-live
Ready to meet customers where they are?
Let's discuss in a free consultation how we can set up WhatsApp automation for your business.
Free Consultation