Lyron
Microsoft 365

Internal Ticketing System in Microsoft 365

Everything in your existing Microsoft environment: A professional ticketing system without additional license costs, based on SharePoint and Teams.

Free Consultation See pricing

Review practical examples and time potential

The Problem

External helpdesk tools are expensive and isolated

Many companies use separate helpdesk software that is not integrated with their Microsoft environment. This means additional license costs, separate logins for employees, and data scattered across different silos.

This leads to inefficiencies, higher costs, and a fragmented IT landscape.

Typical problems:

  • close Expensive external helpdesk tools
  • close No integration with Microsoft 365
  • close Separate login credentials for employees
  • close Data in different silos
The Solution

Your ticketing system in SharePoint and Teams

With our solution, your existing Microsoft 365 becomes a powerful ticketing platform – without additional software or license costs.

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Ticket Capture

Easy ticket creation via Teams, email, or SharePoint forms.

assignment

Automatic Assignment

Intelligent distribution to the right agents based on category and priority.

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Teams Integration

Seamless integration into Microsoft Teams with notifications and channels.

Integrations

Works with your existing tools

SharePoint
Microsoft Teams
Power Automate
Planner
Outlook
Power BI
Included

What you get

  • check_circle

    Fully configured ticketing system

    SharePoint lists, Power Automate flows, Teams channels, and notification rules

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    Documentation & onboarding

    Comprehensive documentation and training for your IT team and end users

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    30 days support

    Assistance with questions and minor adjustments after go-live

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Ready for your M365 ticketing system?

Let's discuss in a free consultation how we can implement your internal ticketing system in Microsoft 365.

Free Consultation
Practical guide

Where internal ticketing in Microsoft 365 creates value in everyday work

Internal requests for IT, HR, procurement or facilities are captured, routed and analysed in one Microsoft 365 solution.

Three concrete operating scenarios to compare with your own process.
01

Unify service teams

IT, HR and administration use one interface while retaining separate categories and permissions.

02

Automate ownership

Category, location and urgency determine team, priority and response target.

03

Detect recurring demand

Frequent requests become visible and can be improved with knowledge articles or automation.

A strong fit when …

Microsoft 365 is already the main workplace and information should move reliably between Teams, SharePoint, Outlook and Planner.

  • You handle recurring internal requests using repeatable rules.
  • The intake, target system and accountable business role can be named clearly.
  • Exceptions are allowed to remain visible and move to people deliberately.
Transparent potential estimate

Estimate time savings with your own volume

The calculator uses 7 minutes today and 2 minutes after automation as fixed example assumptions. It does not replace process analysis.

Illustrative estimate based on the visible assumptions — not a guarantee.

41.7Hours per month
500Hours per year
Additional measures after launch Open requests Approval time Status enquiries
Frequently asked questions

What decision-makers should know before starting

How does internal ticketing in Microsoft 365 work in practice?
An employee submits a request through a form, Teams or email. The workflow then validates the required data, runs approved steps and routes exceptions to the responsible person with context.
Which systems can be connected?
Typical integrations include SharePoint, Microsoft Teams, Power Automate, Outlook, Power BI. The decisive factors are a stable interface and clearly defined ownership of each data field, not a specific tool.
Which tasks deliberately stay with the team?
Confidential HR cases, security incidents and cross-functional escalations receive separate permissions and processes.
How is the automation introduced?
We use existing Microsoft 365 structures, clarify roles and permissions, and introduce the process with one pilot team first. A tightly scoped first process typically takes 2–5 weeks; scope, interfaces and approvals determine the actual plan.
How can the benefit be measured?
Before implementation we record volume and current handling time. After launch we also compare Open requests, Approval time, Status enquiries. The calculator on this page is a transparent estimate, not a promise.
support tickets in Microsoft Teams SharePoint document workflows digital approval workflows
Content reviewed on 26 July 2026 About Lyron AI
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