Internal Ticketing System in Microsoft 365
Everything in your existing Microsoft environment: A professional ticketing system without additional license costs, based on SharePoint and Teams.
External helpdesk tools are expensive and isolated
Many companies use separate helpdesk software that is not integrated with their Microsoft environment. This means additional license costs, separate logins for employees, and data scattered across different silos.
This leads to inefficiencies, higher costs, and a fragmented IT landscape.
Typical problems:
- close Expensive external helpdesk tools
- close No integration with Microsoft 365
- close Separate login credentials for employees
- close Data in different silos
Your ticketing system in SharePoint and Teams
With our solution, your existing Microsoft 365 becomes a powerful ticketing platform – without additional software or license costs.
Ticket Capture
Easy ticket creation via Teams, email, or SharePoint forms.
Automatic Assignment
Intelligent distribution to the right agents based on category and priority.
Teams Integration
Seamless integration into Microsoft Teams with notifications and channels.
Works with your existing tools
What you get
-
check_circle
Fully configured ticketing system
SharePoint lists, Power Automate flows, Teams channels, and notification rules
-
check_circle
Documentation & onboarding
Comprehensive documentation and training for your IT team and end users
-
check_circle
30 days support
Assistance with questions and minor adjustments after go-live
Ready for your M365 ticketing system?
Let's discuss in a free consultation how we can implement your internal ticketing system in Microsoft 365.
Free Consultation